Category: News

Windhoek, 16 March 2020 – The World Health Organisation recently declared Coronavirus (COVID-19) a pandemic and Namibia recorded its first Coronavirus cases on 14 March 2020. On the same day the Namibian Head of State, President Hage Geingob put in place measures to safeguard the lives of the Namibian nation.

 

“The measures put in place by the Head of State require us to safeguard our staff and guests. Therefore, as NWR, we have been sensitising our employees at the resorts to ensure that we continue adhering to our strict hygiene levels. At the centre of our business is the wellbeing of our staff and guests” says Dr Matthias Ngwangwama, NWR Acting Managing Director.

 

With some clients amending or cancelling their bookings, NWR has updated its cancellation policy to speak to the changing environment. Therefore, clients are welcome to get in touch with any NWR booking office where they will be assisted on the way forward.

 

“As a company, we are cognizant that the Coronavirus is going to have a direct impact on our business in the coming months. It is for this reason that we have decided to extend our Independence discount of 70% to April 2020 as well. We believe that this will present our domestic market an opportunity to visit us if they did not have an opportunity to do so in March. Also, foreign tourists who find themselves confined in Namibia for whatever reasons are free to extend their stay at any of our establishments” concludes Dr Matthias Ngwangwama.

Windhoek, 9 March 2020 – The drive towards guest satisfaction through operational and service excellence, aligning company culture to a service-oriented culture and making customer experience seamless are key focus areas of Namibia Wildlife Resorts (NWR) going forward. Achieving these objectives requires continuous staff training. Within this context, reservation consultants, resort managers, stock controllers, finance personnel, ICT personnel and procurement personnel are currently undergoing training on the upgraded version of its reservation and operational system known as Innkeeper. The training is being conducted by Professional Software Distribution (PSD) and some members of NWR ICT department.

 

“With the recent updates to the reservation system, we thought it prudent to ensure to firstly capacitate our staff before we officially rollout of the system to avoid any major challenges. PSD has assured us that the system they are training us on has been tested over the past two years at other establishments thereby assuring us that we are not being used as a testing ground” said Dr Matthias Ngwangwama, NWR Acting Managing Director.

 

NWR’s Sales and Reservations Manager, Mrs Anna Onen who already attended the training noted that “through the training, I was able to get a better insight on how the upgraded system will greatly assist us in better serving our customers”.

Windhoek, 5 March 2020 – During the period from 17 to 26 February 2020, Namibia Wildlife Resorts (NWR) leadership team underwent an introspection concerning progress on implementing its 2017 – 2022 Strategic Plan. In particular, the retreat aimed to assess progress made at achieving NWR mandate, vision, mission and core values as well as what can be improved to live up to the Tourism Industry norms and standards.

 

“With the volatile, uncertain, complex and ambiguous business environments of the 21st Century, we as a business saw an opportunity to introspect on how we have fared ever since we developed our Strategic plan three years ago. So many changes have taken place within the sector, and the drive towards guest satisfaction through operational and service excellence, aligning the company culture to a service-oriented culture and making the customer experience seamless are key focus areas going forward” said Dr Matthias Ngwangwama, NWR Acting Managing Director.

 

Equally, during the retreat, NWR took time to pay attention to possible mitigation strategies to deal with the effects of the Coronavirus that has profoundly impacted the tourism sector. “It was an opportunity for us to ensure that our team is ready to achieve our key objectives within the next year. One thing that I must say is that I was pleased to see how team members that attended the retreat showed a burning desire to rededicate themselves to serving our clients in the best way possible” said Dr Ngwangwama.

 

Windhoek, 22 February 2020 – The year 2020 is a special year for NWR: The company becomes 21 years of age and Namibia becomes 30 years old. In this context, Namibia Wildlife Resorts (NWR) is proud to announce that it will be running its independence discount during the month of March 2020 with added incentives. As NWR reaches 21 years of age and Namibia celebrates a massive milestone of turning 30 years old, NWR will be offering clients an opportunity to stay at any of its establishments and only pay 30% of the cost.

 

Resorts such as Gross Barmen will see a room costing as little as N$ 330.50 per person sharing with Halali going for as low as N$ 299.70 per person sharing while an individual can expect to pay N$ 375 for a chalet at Popa Falls. NWR is thus urging everyone to make use of these once-in-a-lifetime low rates as an opportunity to travel, explore and enjoy the serenity of this extraordinarily beautiful country with unspoilt natural magnificence.

 

Dr Matthias Ngwangwama, Acting Managing Director, says that “through this special, we aim to showcase our appreciation to the Namibian public who are an important leg as domestic tourists and who have continuously supported us as a company. Over the years, we have grown significantly and would want every one of them to take time as we celebrate our Independence to explore Namibia through us so as to know their country better”.

 

“We will also be offering our clients N$30 off on all meals and a further 30% discount on activities. The discount will be running at all our facilities spread across Namibia excluding campsites” says Mr Mufaro Njabulo Nesongano, Corporate Communications, Online Media and Sponsorships Manager.

Windhoek, 19 November 2019 – The festive season is upon us and several people are looking forward to an adventurous camping holiday alongside the coastline of Namibia.

 

Namibia Wildlife Resorts (NWR) is therefore pleased to inform the holidaymakers that it has done significant upgrades to its camping sites at Mile108 and reduced its camping fees to allow more travellers to enjoy a camping holiday.

 

“We have constructed new ablution facilities and upgraded the first 16 (sixteen) camping areas to now offer convenient self-contained sites for our esteemed camping guests. Each of the 16 sites will have access to its own bathroom facilities such as a toilet, shower, storage space and hot water. For the first time, early birds and camping lovers at Mile 108 will enjoy the bonus of the newly built self-contained camping sites” says Mr Mufaro Njabulo Nesongano, NWR corporate communications, online media and sponsorship manager.

 

The prices for the ordinary campsites at Mile 72, Mile 108 and Jakkalsputz have been reduced to N$ 240 per campsite per day for four people. The newly constructed self-contained campsites at Mile 108 will cost N$ 400 per site per day for four people staying less than ten days. Campers staying more than ten days will pay N$ 300 per site per day. The good news is that going forward anglers will from January 2020 be able to visit and camp at Mile 108 throughout the year.

 

Due to the limited number of new ablution facilities, clients should start to make bookings in advance to secure prime space on a first-come-first-served basis. Contact the Windhoek Office by email at reservations@nwr.com.na or phone the central Reservation Office at 061 285 7200 or 081 1 43 69 50 after hours or the Swakopmund Office: Swakopmund@nwr.com.na or at Tel: 064 402172.