Mrs. Zelna Hengari, NWR Managing Director, believes that, the feedback was instrumental in ensuring that during the same period, NWR made it a point to commit itself to fixing things that were mentioned within its means provided the meager resources at its disposal. “As we stand, we are working tirelessly to get all the challenges that have been mentioned rectified. We are of the belief that, by fixing the small things first, our guest will directly feel the impact as these are the things that matter to them when they visit us,” says Mrs. Hengari.
During the same period, some minor renovations have taken place to ensure that when local and international tourists visit the establishments they will be in an acceptable standard that many of them have grown to know of NWR.
A good example of this, is the current work being undertaken at its /AI-/Ais camp, which required some touch ups in order to make it more appealing to those that are intending to undertake the Fish River Canyon Hike. A lot of guests will be presently surprised at some of the touch ups that will greet them when they arrive there.
Another establishment that has been getting some touch ups is its Halalli camp which had it’s popular pool area receive a revamp in addition to the outside sitting area by the restaurant.
At the same time, NWR has began a Wi-Fi roll out at some of the camps/resorts with the intention of ensuring that guests are able to constantly stay in touch with their loved ones once they travel to any of the different facilities.
Thus far, all the camps in the Etosha National Park now have Wi-Fi, except Onkoshi and Olifanstrus while other resorts such as Waterberg, Gross Barmen and Sesriem now also offer the service. The remaining camps/resorts will have theirs installed within the coming months. During the same period NWR also introduced the facility for its clients to have the ability to do bookings and make online payments on their website. This is aimed at reducing the time clients need to undertake when they plan their accommodation requirements.
NWR’s Vision is to be “a recognised leader in tourism and hospitality services in Namibia”. For more information, please consult our website www.nwr.com.na or liaise with us directly using the details below.
Manager Corporate Communications and Online Media
Head Office - Namibia Wildlife Resorts
181 Gathemann Building, Independence Avenue - Windhoek
Telephone: +264 61 285 7196/Fax: +264 285 7044/Cell: +264 81 253 1450